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Frequently asked questions
SIGNING AGENT PRO SUITE
Founders Formation
App Questions
Financial Coaching & Education
Consumer Credit Awareness
Identity Theft Education
Tax Education
Budgeting Help When Coaching Is Not Affordable
Notary RON & Apostille Services
- 01A Windows desktop application that helps notary signing agents prepare, check, and return loan packages. It reads your PDF package on your own computer and gives you a page map, Letter and Legal page ranges, a restack guide, printing counts, and a page-by-page comparison between the package you received and the package you're sending back.
- 02Working notaries. Signing agents handling loan closings, and general notaries preparing for mobile appointments. It assumes you already know how to do the job — it does not teach notary work.
- 03Signing Agent Pro$399 — the full loan-signing workspace, plus everything in General Notary PrepGeneral Notary Prep$199 — the appointment-preparation workspaceMove Up$200 — for an existing General Notary customer moving to Signing Agent Pro$199 + $200 = $399. Nobody is penalized for starting smaller and upgrading later.One-time purchase. Not a subscription.
- 04There's no fixed schedule, and I'd rather tell you that than invent one.Updates happen when there's a real reason for one — something worth fixing, or an improvement that working notaries have actually asked for. I'd rather send you one considered update than four rushed ones, and I'd rather change the software because a signing agent told me to than because a calendar said it was time.
- 05I'll email you. The application does not check for updates on its own and will never interrupt you to ask about one.
- 06No. Your licence is stored separately from the program itself, so installing an update keeps your activation.
- 07What does it actually doPackage Snapshot, print and paper protection, a Guided Signing Workflow, Document Intelligence, Signature/Initial/Date Census, Smart Signing Route, Critical Document Locator, Notarial Certificate Inventory, Package Integrity, Difference Map, Quick Recheck, Scan Quality Guard, Return Readiness, and Practice Mode.What does it not doThis part matters more than the feature list.It does not perform a notarial act. It does not choose between an acknowledgment and a jurat. It does not select or approve certificate wording. It does not determine whether a document is valid or legally sufficient. It does not determine identification or witness eligibility. It does not set fees. It does not act as your journal. It does not perform RON or IPEN.It does not give legal or notarial advice, replace your training or professional judgment, override written instructions, or guarantee completeness or compliance.
- 08Finding things and counting things, quickly and consistently, so you can spend your attention on the decisions only you can make.Our line for it is: SAPS locates. The notary decides.
- 09No. The PDFs you receive are the PDFs you return. Colour schemes, settings and profile information change how the software looks on your screen and never touch your documents.
- 10No. Maintain every commission, credential, training and certification your work requires, and follow applicable law and your hiring party's current written instructions.
- 11No. Signing Agent Pro Suite is an independent software product. It is not sponsored, endorsed, approved, or affiliated with the National Notary Association or the Signing Professionals Workgroup.
- 12A Windows computer, 64-bit.
- 13Not today. Signing Agent Pro Suite is a Windows desktop application — it does not run on macOS, a Chromebook, an iPad, or in a web browser.I'd rather tell you that plainly than have you find out after you've paid.
- 14I don't know, and I'm not going to tell you one is coming when I can't promise it.Here's the honest answer. The part of this software that reads and analyses documents would move to a Mac without much trouble. What wouldn't move is everything around it — the licensing, the installer, Apple's own signing and approval process, and the printing behaviour, which is a large part of what this software actually does. That's a second product to build and then support forever, not a setting I can switch on.So it isn't off the table, and it isn't underway.What would decide it is how many notaries ask. If you're on a Mac, email me at support@blessingsoverbondage.com and say so. I'm keeping count, and that's the whole vote.
- 15One named user, one active Windows computer at a time. If you replace your computer, contact support — device replacement follows our current license policy.
- 16Only to activate. Your loan packages are read locally on your own computer. While a borrower package is open, online services are deliberately switched off — the software does not talk to the network while your documents are loaded.
- 17Not at this time.
- 18You’ll get two emails: one with your download and another with your License ID and License Key. Be sure to keep the second one.
- 19Open the app, select Activate License, and enter the email you used for purchase along with your License Key. A six-digit code will be sent to your email — enter it within ten minutes. If the code doesn’t arrive, make sure you’re using the same purchase email, as that’s the most common issue. Check your spam folder, and that codes expire after ten minutes. If you’ve requested more than one, use the latest. If Windows shows “Windows protected your PC” when running the installer, that’s normal for new software without established download history. It’s not a warning about anything harmful, and your download includes a short guide on what to do. Never disable your antivirus or Windows security to install — no legitimate installer, including ours, will require that.
- 20Yes. The file picker is multi-select — hold Ctrl and click, or Shift-click for a range. Each package keeps its own page count, its own Letter and Legal ranges, its own package map and its own restack guide, and you switch between them without reloading anything.
- 21No hard limit. Beyond ten you get one confirmation about time and memory, then it proceeds.
- 22The return comparison handles one original against one completed package at a time. That's deliberate: pairing five scans to five originals automatically would mean the software guessing which scan belongs to which package, and guessing wrong there is worse than doing it by hand.Preparation is different — load all five at once and switch between them freely.
- 23You own a licence to use it, and that licence does not expire.There's no monthly fee, nothing to renew, and nothing that switches off if you stop paying — because there's nothing to stop paying. Buy it once and use it for as long as it's useful to you.To be precise about what you're buying: the right to use the software as one named user on one Windows computer. The software itself — the code, the name, the design — remains owned by Blessings Over Bondage Coaching & Consulting Pros LLC. That's the same arrangement you have with every program on your computer.
- 24Yes, and we'd suggest starting there. Practice Mode creates fictional practice packages on your computer. Nothing in them is real — no borrower, no lender, no property. Run every tool, make every mistake, no risk.General Notary Prep has its own set of five fictional practice exercises.
- 25In a plain local folder such as C:\Signings\.Avoid OneDrive, Dropbox, Google Drive and any other synced folder. Files in a synced folder are copied to that company's servers automatically, no matter what software you use to open them — and on many Windows computers the Documents folder is redirected to OneDrive without the user realising. This isn't a limitation of our software; it's how file sync works.
- 26The interface is available in English, Español, Français, Kreyòl Ayisyen, Filipino (Tagalog), Tiếng Việt, Русский, 简体中文, 한국어 and العربية. Translation coverage is partial — text without a translation stays in English.Legal agreements, official documents, state rules and client instructions always remain in their controlling language. Changing the interface language does not translate a loan document and must never be relied on as though it did.
- 27Yes. Move Up is $200, so your total is the same $399 as buying Signing Agent Pro outright. There's a Request Signing Agent Access button inside the application, or contact us directly.
- 28Installation, activation, licence and device questions, and how the software works.
- 29We can't tell you which notarial certificate to use, whether a particular act is permitted in your state, how to complete a specific document, or anything else that is a legal or notarial decision. Those belong with your commissioning authority, your state's notary handbook, or the hiring party. That isn't reluctance — answering them would be practising law.
- 30support@blessingsoverbondage.com 1-855-262-2270When you write, include your build number (in the application: Reports & Closeout → About & Legal Information) and, for license questions, your Device Code from the License window.Never send your License Key in an email or a screenshot.
- 31Signing Agent Pro Suite is developed by SSD Notary Services and published by Blessings Over Bondage Coaching & Consulting Pros LLC.
- 32Signing Agent Pro Suite™ (SAPS) is currently designed as a Windows desktop application, not a browser-based application.SAPS performs its core document-processing functions locally on the licensed Windows computer. This allows sensitive signing-package documents to be processed through the installed application rather than requiring users to upload borrower documents to BOBCCPROS for processing.Because SAPS was specifically developed, tested, packaged, and secured for the Windows environment, the current version does not natively support:Apple macOS computersChromebooks or ChromeOSRunning SAPS directly inside Google Chrome, Microsoft Edge, Safari, or another web browserGoogle Chrome can still be used normally on a Windows computer, but SAPS itself opens as a separate installed Windows application.Mac and Chromebook compatibility may be evaluated for a future version, but it is not currently supported.Current requirement: A compatible Windows computer is required to install and use Signing Agent Pro Suite™.
- 33Yes. Signing Agent Pro Suite™ includes a User’s Manual with instructions and guidance for using the software. Here is— a 26-page illustrated manual, free to download whether you've bought anything or not: [Download the User's Manual (PDF)]It was written by opening every screen in the application and writing down what's actually on it… If you're deciding whether to buy, reading it is a fair way to find out exactly what you'd be getting.Download the SAPS User’s Manual here.
- 34We aim to respond within one hour during normal business hours. Messages received after business hours, on weekends, or on holidays will be answered on the next business day.
- 35Please provide your name, email address, telephone number, and a brief description of your request. For your protection, do not send Social Security numbers, passwords, account numbers, identification documents, or other sensitive information through chat.
- 36Yes. As a military-family-owned business, we are honored to support members of the military community and may offer military discounts on eligible services. We also understand that unexpected financial hardship can happen, so limited hardship-service options may be available based on individual circumstances, program requirements, and availability.Please contact Customer Service before booking so we can discuss available options and help identify the service that best fits your needs. Discounts and hardship assistance are not automatic or guaranteed. For your protection, please do not send military identification, financial records, Social Security numbers, or other sensitive documents through chat.
- 37We are not a credit repair company. We teach clients how to understand their credit reports, create realistic budgets, organize their finances, build healthier financial habits, and make informed decisions for themselves.Results may include a better understanding of your finances, a workable budget, improved payment habits, reduced debt, clearer financial goals, and greater confidence managing your money. We offer individual service packages as well as structured 18-week and 24-week live course options that provide education, practical tools, guidance, and accountability.Results depend on each client’s circumstances, participation, consistency, and willingness to apply what is taught. We cannot guarantee credit-score increases, debt reduction, or the removal of credit-report information.We are not a credit repair company, and we do not guarantee credit-score increases or the removal of information from a credit report. We provide financial education, credit awareness, coaching, and general guidance to help clients better understand their credit reports, consumer rights, financial habits, and available options. Clients remain responsible for their own decisions, communications, and actions.
- 38We welcome inquiries from individuals interested in employment, volunteer service, or internship opportunities with Blessings Over Bondage Coaching & Consulting Pros LLC. Opportunities depend on the company’s current needs, available positions, qualifications, training requirements, and scheduling availability.Please contact Customer Service with your name, contact information, area of interest, relevant experience or skills, and general availability. Our team will provide instructions for submitting a résumé or completing the appropriate application.Submitting an inquiry does not guarantee placement or employment. Please do not send Social Security numbers, identification documents, banking information, or other sensitive information through chat.
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